|
"We
Want To Work For You"
Frequently Asked Questions
Q - How long does it take for my carpet to DRY?
A Approximately 6 hrs. depending on conditions in the house (Temperature, air-flow, humidity etc...).
Before we leave we will direct you on the best possible ways to dry your carpet.
Q
I have heard that once you get your carpets cleaned they get DIRTIER QUICKER.
A This can be true depending on the processes used. For example shampoo methods of cleaning can unless detergent is rinsed thoroughly out of carpet.
If cheap inferior detergents are used with any method of cleaning this also can be true.
We at S.E. Cleaners use only the highest quality of anti-soiling detergents. This along with our soft water rinse makes quick re-soiling not even an issue. You will see and feel the difference!
Q
Will my carpet feel harder than the normal soft touch it was originally?
A Usually not. This is caused by hard water (We use soft).
Residues from previous carpet cleanings can also cause this. Our detergents will not cause this problem.
Q
Why do SPOTS sometimes come back a few days after cleaning?
A - If you have a spill that reaches deep down to carpet backing when cleaned the surface may appear clean after cleaning. As carpet dries the moisture loosens up spot deep down causing a wicking effect (Spot reappears or resurfaces).
When cleaning we concentrate more on these spots by flushing them out several times. This does not always mean that spots will not come back.
If it does come back contact us and we can correct the problem.
Q
Can I remove spots myself?
A Yes.
Mild detergents you have around the house can remove most stains. To safely remove a stain, call us and in most cases we can walk you through it or
check out the stain guide at www.baneclene.com.
Q
- Can I clean my carpets myself?
A Yes. If done properly.
But often times problems occur from over-wetting and the use of too much detergent. Over- wetting will eventually cause a rippling of the carpet or delaminating the backing.
Too much detergent will cause rapid re-soiling, fiber deterioration, and possibly browning on lighter color carpets.
Time and back breaking work are also involved. Call S.E. Cleaners at 608-752-5326 or e-mail us at appointments@secleaners.com.
Protect your investment and leave the work to us all at a reasonable price.
Q
What can I do if my PET has an accident on my carpet or upholstery?
A Most people spend a lot of money on pet deodorizers. In most cases the chemicals work only minimally, and they find that they have to call a professional and spend more money. We at S.E. Cleaners can solve or minimize your pet odor problems the first time. Call us at 608-752-5326 or e-mail us at
PUallGone@secleaners.com
Q
Do you provide FREE ESTIMATES?
A Yes, and in most cases we may even be able to give you a price quote over the
phone
or e-mail us estimates@secleaners.com
(Please provide as much info as possible such as room sizes and allow us 8 hours at most for a response.
Q
Do I have to move all my furniture out of the rooms?
A No. At no extra charge we will move your bigger pieces of furniture.
You the customer are responsible for moving smaller and breakable pieces out of the room.
Q
- What are your HOURS of business?
A Most appointments are between 8-5 Monday thru Saturday but we want to accommodate your busy schedule. Just call 608-752-5326 or e-mail us at
appointments@secleaners.com
and request a time and day and we will do our best to comply.
We welcome all questions. Feel free to e-mail us at faq@secleaners.com
Or call 608-752-5326
|
